Privacy Policy
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About This Policy
This Privacy Policy explains how DrProstho.com, operated by Dr. Sorabh R. Jain, MDS (Prosthodontics), BDS, collects, uses, stores, and protects personal information submitted through this website.
This policy applies to visitors who browse the website, submit enquiries through contact forms, book appointments, or otherwise interact with our online presence. By using this website, you acknowledge that you have read and understood this policy.
This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Information We Collect
We collect personal information only when you actively provide it to us, or passively through standard website analytics. We do not collect any sensitive personal data (such as health records, biometrics, or financial information) through this website.
| Data Type | How It's Collected | Purpose |
|---|---|---|
| Name | Contact / appointment forms | To address and respond to your enquiry |
| Phone Number | Contact / appointment forms | To confirm and follow up on appointment requests |
| Email Address | Contact forms | To send replies and appointment confirmations |
| Message Content | Contact forms | To understand your query and respond appropriately |
| IP Address / Browser Info | Automatically via Google Analytics | Website performance analysis and visitor statistics |
| Pages Visited / Duration | Automatically via Google Analytics | Improving website layout and user experience |
We do not collect or store copies of your dental records, X-rays, medical histories, or clinical notes through this website. Any clinical information shared during an in-person consultation is governed by your patient consent form.
How We Use Your Information
We use the personal information you provide solely for the following purposes:
- Responding to enquiries and questions submitted through our contact form.
- Confirming, scheduling, or following up on appointment requests.
- Sending you information you have specifically requested about our dental services.
- Analysing website traffic to improve the content, structure, and usability of DrProstho.com.
- Meeting our legal obligations under applicable Indian law.
Cookies & Tracking Technologies
This website uses cookies — small text files stored in your browser — to help us understand how visitors use the site. We use the following types:
- Essential cookies: Required for core website functionality (e.g. WordPress session cookies). These cannot be disabled.
- Analytics cookies: Set by Google Analytics to track visitor behaviour, page views, and session duration. This data is aggregated and anonymous.
You can control or disable non-essential cookies at any time through your browser settings. Disabling analytics cookies will not affect your ability to use this website. Please note that certain browser-level cookie choices may affect other websites you visit.
Third-Party Services
This website uses a limited number of trusted third-party services to function. Each has its own privacy policy:
- Google Analytics — Tracks website visits and page views. Data is anonymised and aggregated. Google’s Privacy Policy
- Google Maps — Used to display the clinic’s location. Google’s Privacy Policy
- WordPress — The content management system powering this website. Hosted on our server; no data is passed to WordPress.com.
- WhatsApp — If you contact us via the WhatsApp button, your conversation is governed by WhatsApp’s own terms and privacy policy. We do not embed WhatsApp trackers on this site.
We carefully select third-party services and do not integrate social media tracking pixels, affiliate networks, or advertising technology onto this website.
Data Sharing & Disclosure
We do not sell, rent, trade, or transfer your personal information to third parties for commercial purposes. Your data may be shared only in the following limited circumstances:
- Legal obligation: If required by a court order, government authority, or applicable Indian law, we may disclose your data to the extent legally required.
- Service providers: Our web hosting provider may have technical access to submitted data solely for the purpose of maintaining this website. They are bound by strict confidentiality obligations.
- Consent: If you explicitly request that we share your information with a third party (such as a referral specialist), we will do so only with your prior written consent.
Data Security
We take reasonable technical and administrative steps to protect your personal information against unauthorised access, loss, misuse, or disclosure. Security measures in place include:
- SSL/TLS encryption on all pages of this website (HTTPS).
- Restricted access to submitted contact form data.
- Regular security updates to our website platform and plugins.
- No storage of payment card details on our website.
While we implement industry-standard safeguards, no method of data transmission over the internet is 100% secure. If you are concerned about transmitting sensitive information, please contact the clinic directly by phone.
Data Retention
We retain personal information submitted through this website only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Indian law.
- Contact form enquiries that do not lead to an appointment are retained for up to 6 months, after which they are deleted.
- Appointment-related communications are retained for the duration of the patient relationship and a reasonable period thereafter for record-keeping purposes.
- Google Analytics data is retained in anonymised, aggregated form as per Google’s data retention settings (default: 26 months).
Once data is no longer required, it is deleted securely or anonymised such that it can no longer be linked to an individual.
Children's Privacy
This website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian believes their child has submitted personal data through this website, they should contact us immediately using the Grievance Officer details above, and we will delete the information promptly.
Under the DPDPA 2023, processing of personal data of children requires verifiable parental consent. We do not target marketing, profile, or track children’s online behaviour.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in Indian law, regulatory guidelines, or how we operate this website. When we make material changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this policy periodically. Continued use of this website after any update constitutes your acceptance of the revised policy.